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Bulky waste collection - Bulky Matters

A Bulky Matters collection wagon with its distinctive green livery

A Bulky Matters collection wagon with its distinctive green livery

Details of our bulky waste collection service and how to arrange a collection.

Operated by Bulky Matters, a partnership between Lancaster City Council and local re-use charity Furniture Matters, our bulky waste collection service enables you to dispose of unwanted household items AND help local disadvantaged people and the environment at the same time - and it couldn’t be easier to arrange!

Arranging a collection

To arrange a collection, call customer services on 01524 582491. 

Details of when we collect in your area are listed below - please check that someone will be at home when we come to collect.


What we collect

For full details of what we can and can't collect, download our Bulky Matters leaflet (PDF 850K) or click on the viewer below.

We prefer to collect items from inside your property, so that they are in the best condition for re-use, but if this is not convenient, we will collect from outside.


Where and when we collect

We collect Tuesday to Saturday, either in the morning (9am to 1pm) or afternoon (1pm to 5pm), and Tuesday and Thursday evening (5pm to 9pm).

Please note that we are unable to give you a more specific morning, afternoon or evening time.

Area

Collection times
Bolton-le-Sands to Silverdale
Friday AM, Tuesday EVE
Bare, Torrisholme, Hest Bank, Skerton
Friday AM, Tuesday EVE
Overton, Middleton, Oxcliffe, West End
Tuesday PM Thursday EVE
Sandylands, Heysham
Tuesday PM Thursday EVE
Lancaster, Ridge,Williamson Park, Standen Park
Thursday PM, Saturday AM
Abraham Heights, Aldcliffe
Thursday PM, Saturday AM
Bailrigg, Scotforth, Galgate
Wednesday PM, Saturday AM
Thurnham, Cockerham, Galgate
Wednesday PM, Saturday AM
Dolphinholme, Abbeystead, Wray, Halton
Saturday PM, Wednesday AM
Capernwray, Whittington, Kellets
Saturday PM, Wednesday AM

AM = morning, PM = afternoon, EVE = evening


How much does it cost?

Removal costs £18 for up to 3 items. Each additional item costs £6.

This charge means we can recondition your old items and sell them on at low cost to disadvantaged families. All income is used to help subsidise this service.

Any household in receipt of either council tax benefit or housing benefit is eligible for a 50% discount on collections.


How do I pay?

At the time of booking, by credit or debit card. Call us on 01524 582491 to make your booking.

Alternatively you can pay by card, cheque or postal order in person at Lancaster or Morecambe town halls, when you make your booking.


Cancellation and refund policy

If you book a collection and then want to cancel, we can only refund your payment if you give us notice of at least one clear working day.

For example, if your collection is booked for a Thursday, you must contact us by Tuesday at the latest to cancel and qualify for a refund.


Frequently Asked Questions

Collections

Can I choose a specific time for my collection?
We can give you one of the three slots below.

  • Morning slots are between 9am - 1pm
  • Afternoon slots 1pm - 5pm and
  • Evening slots 5pm - 9pm

Can I change my collection date/time after making a booking?
Yes - but you must give us notice of one clear working day. For example, if your collection is booked for Thursday, you must contact us by Tuesday at the latest to change your collection date and/or time.

I am disabled and unable to move my unwanted item outside, will someone help remove it from my house?
Yes, the Bulky Matters driver and crew member will arrive at the agreed time slot and, with your permission, enter your house and carefully remove the item/s. We will also ask you to sign a form to show that you agree to the items in question being removed. All staff are specially trained to handle your items carefully, and be respectful and courteous whilst in your home. All staff have undergone full enhanced clearances with the Criminal Records Bureau, to give householders that extra reassurance.

Can you guarantee you will turn up to collect my item when you say you will?
Yes, the Bulky Matters team are committed to ensuring that we always turn up on the agreed date and within the hours specified. In the event of circumstances beyond our control (traffic problems, breakdowns etc) we will contact you and let you know when the collection will be.

Why am I paying to have an item removed that is going to be recycled?
The payment is to help cover the costs of a brand new service. Previously all items were collected and then landfilled. No appointments were given and collection could take up to 4 weeks or more. In any case the cost of landfilling is increasing dramatically and because of new legislation the Council would have no longer been able to collect items like T.V.s and monitors in the way it had done in the past.

Can I just drop something off to avoid paying £18?
No. that is not possible.

Why don’t you take floor-coverings?
Carpets and other floor coverings cannot generally be reused or recycled. If you are having a new carpet fitted you should ask your carpet supplier to dispose of the old one for you. Alternatively carpets can be taken to the Household Waste Recycling Centres (HWRCs) at Salt Ayre, or Keer Bridge in Carnforth, or you can arrange for Environmental Services to give you a quotation for collecting and disposing of items for you.

What happens to the items?

Where do you take the items?
The items will be taken firstly to the new Bulky Matters warehousing and distribution ‘Sort It’ centre; where they will be sorted into what is reusable, what needs repair, what can be stripped down for parts and what can be recycled / reprocessed. The left-over or “residual waste” will be collected and taken to the landfill site.

Who do the restored items go to and what criteria do they have to fit?
Reusable items will do to disadvantaged people who live in the district. Furniture Matters currently works with over 100 local statutory and voluntary sector organisations that are ‘signed up’ as accredited referral agencies (e.g. Health Visitors, the Probation Service, Social Services, Women’s Aid, Age Concern, CABs etc). They refer their clients to us if they are in need of basic household items such as a bed to sleep in, a washer, a cooker etc.

Does my item have to be in re-usable condition?
No. Whilst we welcome reusable items, this is a bulky household waste collection service. An item does not have to be reusable or recyclable for us to collect it. As long as it is on the list, and you have named it and paid for it, at the time of making the booking with the council’s customer service centre, then we will collect it whatever its condition and dispose of it for you.


About Bulky Matters

• Since 2006 we have helped over 4,000 local families to buy low-cost furniture and domestic appliances.

All income generated from sales goes back into the partnership to provide training and volunteering opportunities for local people.

Since 2006 we have assisted local people to achieve over 300 accredited qualifications, learn new skills, and build up work experience to help them find jobs.

As well as helping local people, we can help the environment by recycling and re-using your unwanted items.

• Since 2006 over 700 tonnes of unwanted items have been saved from needlessly ending up in landfill.

Contacts

Email:

customerservices@lancaster.gov.uk

Telephone:

01524 582491

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