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Emergency planning and business continuity

The city council has a district emergency plan to support the emergency services and to provide welfare and help in the event of a major disaster.

The plan can be viewed via the right hand downloads menu.

The Plan sets out the notification/call out procedures to be adopted in different kinds of emergencies, and identifies the different departmental responsibilities. The Plan is generic in nature, providing a flexible framework for a plan of action should the need arise.

The District Plan also links to a number of other plans prepared by the City Council and other partner organisations for use in specific circumstances, for example flooding, hazardous substance incidents, oil pollution, and the incidents involving radioactivity.

The majority of emergencies will be controlled and dealt with by the Police, Fire and Ambulance Services without involving the resources of the council. In cases where an emergency service considers that an emergency is likely to require assistance beyond the resources available to them in normal circumstances they will declare a major emergency and request the assistance of the council. In a major emergency the Chief Executive or a senior council officer will adopt the role of "District Controller".

Depending on the nature of the emergency, the council may assist by providing specialist staff, equipment and transport or establishing Rest Centres for evacuees. The council would also assist in helping the community to recovery, which may involve dealing with both the physical scars and the psychological ones, from the re-building of houses to assisting in the re-building of people’s lives.

The Council liaises with Lancashire County Council, the emergency services, voluntary organisations and other organisations such as the Environment Agency, to ensure that plans are maintained and tested and a multi-agency approach is fostered.

Lancaster City Council is taking every opportunity to develop its capability to respond to emergency situations. This includes attendance at exercises that are of direct relevance to this are.

What is a major emergency?

The Cabinet Office defines a major emergency as:

"Any event or circumstance (happening with or without warning) that causes or threatens death or injury, disruption to the community, or damage to property or to the environment on such a scale that the effects cannot be dealt with by the emergency services, local authorities and other organisations as part of their normal day-to-day activities".

(Dealing with Disaster, revised third edition 2003)

Lancaster City Council’s emergency out of office hours phone number is 01524 67099.

(Please note calls are recorded for monitoring and training purposes)

Lancaster City Council - District Emergency Plan

See right hand downloads menu.

This plan has been produced to complement specific and generic plans produced by the Lancashire Resilience Forum and other member agencies. It shows how the council will respond to any significant emergency incident occurring within the city council area, or indeed any requests for mutual aid and assistance from other responder organisations in Lancashire and beyond.


Flooding can be a problem in certain parts of the Lancaster City Council area. See our Civil Contingencies - Flooding to find out more about what you can do to prepare for possible flooding and the areas where the council can assist.

Flu Pandemic

As a full member of the Lancashire Resilience Forum the City Council is part of the LRF Pandemic Flu planning arrangements and also has an internal plan to deal with the consequences of any pandemic. The Council will play its part in providing support to communities and other agencies and also in maintaining essential Council services. However, for advice on planning for and dealing with the consequences of a pandemic the Flu Pandemic Link shown on the left menu will provide the most up to date information.



Mark Bartlett - Civil Contingencies Officer


Civil Contingencies
Health and Strategic Housing Services
Morecambe Town Hall




01524 582680

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