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A to Z of Council Services:

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By phone (9am to 5pm Monday to Friday except Wednesday 10am to 5pm)

Please note that our Customer Service phone lines are closed every Wednesday from 9am to 10am to allow for essential staff training. You can still contact us via email or in person during this time.

  • General Enquiries 01524 582000
  • Out-of-hours Emergencies 01524 67099 (see Emergency Contact Details)
  • Household Waste and Street Cleaning 01524 582491
  • Housing Standards and Environmental Health 01524 582257
  • Elections 01524 582905
  • Ideal Choice Homes 01524 582005
  • Tell Us Once 01524 582000
  • Residents Parking 01524 582972

Email: customerservices@lancaster.gov.uk

In person (9am to 5pm, Monday to Friday)

Lancaster and Morecambe contact addresses
Lancaster Morecambe
Customer Service Centre
Town Hall
Dalton Square
Customer Service Centre
Town Hall
Marine Road East

There is visitor parking at Morecambe town hall. For other car parks please see the Lancaster and Morecambe map links in the right hand downloads menu.

Map of Customer Service Centre locations

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